The shipping price is indicated on each completed order. The price of delivery is not included in the price of the product. Purchased products can be delivered in the territory of the Republic of Croatia, as well as abroad, according to the conditions that apply to each delivery area.

Delivery costs of products ordered in the Esensa Mediterana online shop in the Republic of Croatia:
• orders up to €55 are paid at a rate of €5.98
• orders over €55 have FREE DELIVERY (valid only for the territory of the Republic of Croatia)

All products are delivered via GLS courier service.

Order processing takes up to 4 days, and the delivery time is up to 10 working days from the date of payment. The delivery date also includes the day of processing the order, the time required for the completion and packaging of the product, and the delivery of the package by the delivery service. For shipments addressed to islands and smaller places, the deadline for delivery may be extended due to a special timetable.

For a large quantity of ordered products, the delivery time is up to 4 weeks, which includes delivery abroad.
Delivery abroad is charged according to the GLS price list.

The products will be stacked and packed in such a way that they cannot be damaged by normal handling during transport.

Product packaging is included in the delivery price. Delivery is performed according to the terms of use of the delivery service, and is considered completed at the moment of handing over the product to the delivery service. If the product sent to the Customer or Recipient is returned to Dermoestetik group d.o.o. because the delivery service failed to make the delivery, the Customer will be notified by e-mail and will be offered the following options:

That the ordered product be re-delivered at the Customer’s request to the Customer’s or Recipient’s address, or that the ordered product be picked up at the address of Dermoestetik Group d.o.o., Ul. Rijeka Dragonje 1, 52466 Novigrad-Cittanova, Croatia, with payment of transport and return to Dermoestetik d.o.o. at a price of €9.95, and additionally for another transport if the Customer wants to receive the product via courier service.