1. Who are we?
We are DERMOESTETIK GROUP d.o.o., rijeke Dragonje 1, Industrial Zone Vidal, 52466 Novigrad – Cittanova, Croatia (hereinafter referred to as “DERMOESTETIK GROUP”)
You can contact us via the contact form on our website, by e-mail info@dermoestetik.hr or by mail to the address Rijeke Dragonje 1, Industrial Zone Vidal, 52466 Novigrad – Cittanova, Croatia

2. What this security and privacy statement covers
This Statement applies to our website essensamediterana.com and other services we provide (hereinafter referred to as “Services”).
The Security and Privacy Statement applies to personal data and general data that we collect from you while using the Services.
We respect your right to privacy and only process personal data in accordance with the relevant privacy protection provisions in the European Union and beyond.
DERMOESTETIK GROUP cooperates with reliable partners such as Google LLC for analytical tools (hereinafter “Partners”).
For personal data covered by this Security and Privacy Statement used by the website, DERMOESTETIK GROUP is the data controller under the General Data Protection Regulation (GDPR).

3. Information we collect
When you buy something from our store, as part of the buying and selling process, we collect personal data that you give us such as; your name, address, contact phone number, e-mail address, company name and OIB of the company (if you are looking for R1) if you buy as a guest or if you register and open your customer profile, then we also collect your username and password. The password is stored in our database in an encrypted form and is not available to us. You are responsible for keeping said data and please do not share said data with others.

All the above data are protected by the password of your user account. If you buy as a Guest, your information will be visible to us as the owners once, during the purchase, and will not be publicly published anywhere.
While using our website, we may collect technical data about the devices with which you access our site, including: Internet and/or mobile connection (including IP address), information about the brand of the mobile device, the operating system you are using, the type of browser. . All the above data are the data of our users and do not reveal personal data.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

4. How we collect data about you
We are able to collect, process and use data about you in the following situations:
– data you enter while using the services
– data we receive when you contact us via the contact form or e-mail address

5. Cookies
We use cookies to collect information about you and store your online preferences. Cookies are text files that contain small amounts of information that are downloaded to your device when you visit a website. When you visit that page again, cookies are returned to the corresponding website: this is useful because it allows such a website to recognize your device. For more information about cookies, visit www.allaboutcookies.org
We use the following categories of cookies on the page:
Category 1: Strictly necessary cookies (eng. session cookies)
These cookies are necessary to enable you to navigate the Site and use its features. Without these cookies, the services you requested cannot be provided.
Category 2: Functional cookies (persistent cookies)
These cookies remember your choices. Such data can then be used to provide you with an experience that is more suitable to your choices and visiting the site that is more adapted to your needs and habits. The information collected by these cookies may be in anonymous form and these cookies cannot track your browsing activity on other websites.

Category 3: Third-party cookies
Google Analytics – service for analyzing site visits and improving content
These cookies collect information about how users use the site. For example, we use these cookies to help us understand how users come to the Site, which pages they view most often, or how they use the Site. Thus, we collect statistical and other information that we use so that we can improve the functionality of our pages, such as navigation and user experience. These cookies collect all information collectively and therefore such information is anonymous.
If you want to delete any cookies that are already on your computer, in the Internet browser, in the help and support section, look for instructions on how to find the file or directory that stores cookies. Please note that by deleting cookies (or disabling future cookies) you may not be able to access certain parts or features of the site.

6. How do we use your data?
We process your data exclusively in order to be able to fulfill the service of the service you used, to fulfill legal obligations (e.g. accounting) or for other reasons that are important to keep you informed in order to protect you from fraud. For all other purposes, we will always ask you for permission and offer the possibility of withdrawing this permission at any time. We may disclose your personal information if legally required to do so or if you violate our Terms of Use or Terms of Purchase. We do not sell your data to other services or partners, nor do we threaten your privacy or security in any way.

7. How we manage your data
The data you enter through the website is located on a server located within the European Union and to which only we, as the owners, have access. Personal data protection measures against unauthorized or illegal handling, accidental loss, destruction or damage are regularly implemented on the server. The server is located in highly secured data centers with access control and security systems.

How long do we keep your data?
We store personal data as long as necessary to fulfill the obligations covered by this Security and Privacy Statement. In exceptional cases when it is required by law, accounting or some other legal rules/obligations, the term of keeping your data may be longer than stated. If we no longer have a reason to keep your data, it will be deleted or destroyed. Your data is stored as long as you use our services. If you decide to stop using our services, certain data collected about you will remain for the purpose of fulfilling tax, legal and accounting obligations.
How can you withdraw consent?
If you change your mind after consenting, you can withdraw your consent for us to contact you, for the continued collection, use or disclosure of your data at any time, through the Privacy Center or by contacting us at: info@dermoestetik.com

8. How do we use your data?
We collect data in the following ways:
1. to fulfill our obligations in providing the use of the service
2. to ensure the efficient operation of the service for the computer or other device from which you access it
3. to provide you with information that we think is appropriate for you, such as sending notifications by e-mail about questions related to the service
4. to evaluate the effectiveness of our marketing activities and improve the quality of our marketing
5. for tax, legal and accounting purposes;
6. for the purpose of liability defined by the legislation of the European Union (GDPR).

9. Data Sharing
We do not share your data with third parties. There are exceptions, in the case of our Partners, when we share the most basic necessary data in order to help us fulfill our obligations to you.
Partners may therefore have potential or actual access to limited data about you and process it on our behalf. Their official name is data processors:
• Delivery service that delivers your ordered products
• suppliers of analytical/statistical tools (Google);
Your data may be processed, stored and transferred outside your country of residence or the European Union, namely to the United States of America. Privacy laws in that country may not have the same level of protection as in your country or the European Union. Whenever we share your personal data outside the European Union, we do so on the basis of standard contractual clauses of the European Union, which are legally valid measures that enable us to transfer this data and achieve its adequate protection.

10. Other
Please note that we are subject to different laws and that we are authorized to share your personal information at the request of government authorities or some other form of legal obligation.
In the event of a reorganization or transfer of ownership of the service, we have the right to transfer your personal data to an involved third party who will protect it to at least the same extent as we do in this Security and Privacy Statement.
When you click links on our store, they may direct you from our website. We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements.

11. Your rights
Under the law of the European Union, you have the possibility of additional rights regarding the protection of personal data, therefore, depending on your place of residence, you may also have the right to:
• access to the data we hold about you
• request deletion of your personal data from our system
• request updates/changes to your personal data
• request restriction of the processing of your data
• request the transfer of your data to a third party
• submit a complaint to the competent authority for data protection
You can exercise your rights through our Privacy Center or by contacting us at web@diadema.hr

12. Changes to this Security and Privacy Statement
We reserve the right to change this Security and Privacy Statement if we deem it necessary for legal reasons. In this case, we will publish the changes on our website. Also, we will update the “Last Modified” section.
Once we change the Security and Privacy Statement, it becomes effective immediately upon posting. If you do not agree with these changes, please stop using our services.

If you would like to: access, correct, amend or delete any personal data we have about you, register a complaint or simply request additional information, please contact our Privacy Officer at info@dermoestetik.com

n/a Data Protection Officer
Dermoestetik Group d.o.o., rijeke Dragonje 1, Vidal Industrial Zone, 52466 Novigrad – Cittanova, Croatia, info@dermoestetik.com
Last change 06.04.2020.